Designer Recruitment is proud to represent a premium kitchen company in search of an Admin & Showroom Advisor. This is an exciting opportunity to work in the luxury kitchen sector, supporting a high-end brand with projects ranging from bespoke kitchens to bedroom and bathroom furniture.
Salary: £25-28k depending on experience + commission after probation
Hours: Full-time, 9:00-17:00, 2 Saturdays per month (alternated) with a weekday off
Main Responsibilities
Sales & Customer Engagement
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Welcome visitors and be the first point of contact in the showroom.
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Show customers around, answer questions, and deliver an excellent first impression.
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Enthuse customers about products and explain the sales process.
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Take leads both in-person and over the phone, manage the database, and organise appointments for designers.
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Assist designers with presentations as needed, ensuring customers always feel welcomed.
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Answer general enquiries from customers and fitters, transferring calls appropriately.
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Participate in continual training to increase product knowledge and become an expert in showroom offerings.
Administration
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Manage calendars, emails, and appointments.
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Keep track of weekly schedules, fitting appointments, and site visits.
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Liaise with customers, fitters, and suppliers to ensure smooth running of jobs.
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Organise thank-you cards, flowers, and general showroom stationery.
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Handle post, payments, and filing of invoices/paperwork.
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Assist with IT issues and liaise with IT support when necessary.
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Keep up-to-date with supplier promotions and communicate details to customers.
Finance
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Enter new customer sales into the system.
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Check sales reports for accuracy and send receipts and VAT invoices to customers.
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Follow up with customers regarding balances, ensuring timely payments.
Marketing & Social Media
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Update website with new photos, testimonials, ranges, and events.
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Assist with organising showroom events (open evenings, charity events, etc.).
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Support advertising schedules and maintain social media presence (Facebook, Instagram, LinkedIn, Pinterest).
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Help generate content ideas and manage posts/stories.
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Order and maintain uniform, van signage, and marketing boards.
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Encourage and monitor customer reviews.
General Showroom Management
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Ensure the showroom is tidy and welcoming throughout the day.
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Adhere to opening and closing procedures.
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Maintain samples, brochures, and stationery stock.
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Maintain coffee machine and provide refreshments for visitors and reps.
After-Sales Support
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Assist customers with issues to reach satisfactory resolutions.
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Support project coordinators and designers with various tasks.
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Establish yourself as a key contact for both customers and suppliers.
Training
Experience & Requirements
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Proficient in Outlook, Excel, and Word.
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Excellent customer service and telephone skills.
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Well-organised, proactive, and a strong team player.
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Good communicator with a professional and friendly manner.
Designer Recruitment are acting as the representative for this opportunity